Brian Grell of the Coin Laundry Association recently discussed the importance of retooling to laundry growth:
“Have you ever heard of ‘Zombie Laundries’ or ‘Zombie Mats?’ I’ve used this term repeatedly to describe vended laundries with old and inefficient equipment, subpar facilities, cringe-worthy restrooms, poor signage and terrible (if any) customer service. These are just some of the issues laundry owners need to address when retooling to give customers the best possible experience.”
Grell stresses that while equipment retooling and leasehold renovations, like restroom makeovers, are essential, it’s also about “retooling marketing, customer service, the laundry customer experience and the way owners operate.”
You can read the full article here.
The team here at Lakeside Laundry Equipment is positioned to assist you with whatever laundry retooling endeavors you want to undertake. We can help you find the right commercial laundry equipment to update your facility or provide guidance in terms of laundry operations and customer service improvements. Let us know how we can best partner with you to improve your laundry. Contact our team to start the conversation.