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A goal of any laundry facility owner is to keep customers happy. If you are not achieving this, how will you know? Some customers will complain, posting negative reviews on social media or review sites. Others will not complain—they just won’t come back. Before you lose customers, make sure your laundry facility is not guilty of any of the following:

“Anyone who’s ever walked into your laundry has a story behind how they got there—and you’d do well to listen to them whenever you get the chance,” says Dennis Diaz in the latest issue of Planet Laundry from the Coin Laundry Association.

We’ve seen it happen to businesses time and time again:

Brian Grell of the Coin Laundry Association recently discussed the importance of retooling to laundry growth:

Every coin laundry business needs to consider its target audience when developing a marketing strategy. And, unlike other businesses, the clientele of a coin laundry truly spans generations. Some laundry owners forget that they must attract a wide range of customers to bring in the business needed to sustain their operations.

Are you looking for ways to improve your hotel laundry? Whether you own a small boutique inn or manage a large hotel, there is always room for improvements in efficiency, sustainability, and costs. Lakeside Laundry is experienced in hotel laundry management and can work closely with you to realize improvements like the following:

“Automation is seen in the production of cars and trucks, food and beverage processing, even in flying an airplane. The laundry industry has turned to automation as well. A main objective of laundry automation is to reduce labor costs by reducing the ‘number of physical touches’ that employees have with the linen, which results in increasing PPOH (pounds per operator hour).”

The most recent quarterly report from ITR Economics indicates an accelerated growth phase for the self-service laundry industry.